Agents are reporting hearing echo on calls. They are using Avaya Communicator, and computer work station with headsets. Users have reportedly already reinstalled both Communicator and IPOCC UI. Has anyone heard of similar issues? Any suggestions are appreciated.
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Agents reporting Echo while using Avaya Communicator and headsets (IP Office Platform)
- Thread starter JRTrevino
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intrigrant
Systems Engineer
It is common using softphones on a PC.
We always disencourage customers to use softphones for agents or frequent callers.
A softphone is nice for road warriors but not for a common work place.
A experienced telecom engineer should know that.
We always disencourage customers to use softphones for agents or frequent callers.
A softphone is nice for road warriors but not for a common work place.
A experienced telecom engineer should know that.
- Thread starter
- #3
holdmusic34
Vendor
look in to your dscp/qos options for this type of network traffic.
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