agents receiving calls but nobody is there

[teekow]

SCCS 5.0 SU07 with PEP0707 and PEP07008. Option 11C rls 4.5 PEPs fully updated as of today. Calls arrive thru CP 4.0 menu service but there are no access ports configured. Agent Greeting card is used to play greetings for agents. Right now anywhere from 50-100 (about 5% of the total) calls per day are being presented to agents but there is nobody there on the other end. I don't think this is a 1way audio issue as this is happening to both TDM and IP sets. All calls get recorded at this site and the recording only has the agent voice.

Has anyone else had this? Any ideas out there?
Rob

 

[djwht]

u sure the caller didnt hang up?

 

[teekow]

There are way too many for me to think that it could be hang ups. I am trying to duplicate that scenario however because it could be a disconnect supervision issue. They have abandoned calls that are pegging already, but it is something I am trying to look at.

thanks
rob