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Agents not given option to stop call recording

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johnpi

johnpi

Technical User
Oct 30, 2009
33
US
We have a BCM50 with call recording set up for it to send an email with the sound file to a supervisor. Agents try to do the recording of a call but now don't have option to stop the recording and the email doesn't get sent.
 
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We are using the BCM. I'm going to reboot it tonight and see what happens. We didn't change anything so hopefully rebooting will fix it.
 
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