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Agents not given option to stop call recording

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johnpi

Technical User
Oct 30, 2009
33
US
We have a BCM50 with call recording set up for it to send an email with the sound file to a supervisor. Agents try to do the recording of a call but now don't have option to stop the recording and the email doesn't get sent.
 
We are using the BCM. I'm going to reboot it tonight and see what happens. We didn't change anything so hopefully rebooting will fix it.
 
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