agents mistreating headsets

[ttdobj]

How do other people deal with their call centre's agents treatment of headsets?

Our agents are continually on the phone, as such the headsets are lasting just over a year.

How long have other people seen headsets lasting?

Does anyone know any durable makes?

We have some platronics, and other non brand makes.

Any help, cheers

John

 

[RCorrigan]

Making them aware of how expensive they can be & therefore difficult to repeatedly replace seems to work !!!!

Plantronics seem to survive very well

<Do I need A Signature or will an X do?>

 

[NX01]

I get my headsets repaired and that carries a one year warranty. Look at gbh.com for more info.

In the future everything will work...

 

[orypecos]

If u have agents on the phone for 40 hours a week, then them lasting a year I think is pretty good. But some call centers give the first headset to the agents and charge them for any headset after that lost or damaged. Then the headsets seem to last longer. U can give them a 'headset allowance' in their paycheck if they complain too much.
I liked best a Avaya headset starting with 'a', but can't seem to find it on the avaya website. It lasted me over 4 years and seemed to have better durability than others that I had used. It had the name 'Supra', but it appears that AVaya has changed the design or manufacturer of their headsets. AVaya outsources almost all of their manufacturing now. I kept extreme carefull care of it because I was told that my next headset would not have the noise canceling both ear feature than I needed due to load co worker nearby.
A lot of damage to headset is caused by them catching on chairs to when u replace your call center chairs purchase chairs that don't have arms that will catch the the wires for the headset. Some call centers use wireless headsets but interferance can be a problem in some cases.

Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.

 

[ttdobj]

thanks for all your replies
thanks especially orypecos - that pretty much confirmed what I was wondering already
John

 

[paul144]

I just wanted to put in my 2 pennies...
I really think that a year of constant heavy use is about all that you can reasonably expect. If anyone makes one that can reliable last longer, I would be very impressed.

 

[Sphoneman]

You can do a photo with your new replacement headsets

"A handset Duct taped to a persons head"

that should get them to take of the ones they have.

Steve
tele-dataservices.com

 

[orypecos]

Another cause of damage to headsets is the catching the cord on the edge of desks on those adjustable keyboards that are popular now.
U also can always tell the agents that employees in India have to buy their own headsets. ;-P

 

[mikeyb123]

we just charge their cost centre's

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[naturl]

One thing I have seen (this applies to mice and hand set cords as well) is "more affordable" (cheap) means shorter cords and lighter wire. Enough cord and proper placement means less strain on the plastic junctions, i.e. less wire breakage on movable parts. Adding strain relief at certain areas may enhance life. And as to the handset cords-if they keep getting twisted-up every day resulting in desksets being pulled/dropped to the floor, move the phone to other side of the desk. The user is picking up the phone with one hand and passing it to the other hand for the dominant ear. Then passing it back to hang up-result-one twist times 8 hours.
Bob

Why is there never a phone in the phone closet?