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Agents in call center go to Not Ready at random

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jhorrocks

jhorrocks

MIS
Feb 11, 2004
2
CA
In our call center agents have been randomly slipping into Not Ready status. What could be causing this?
 
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Are they actually answering the phones? If they are on Non-Forced calls, then the default is to put the agent on Not Ready after a set number of seconds of not answering the phone (usually 15 seconds).

Stu..
 
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