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agents conferenced in with other agents

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Nortelshop

Nortelshop

Technical User
Sep 12, 2003
121
US
Hello,

I have had an incident where two agents can hear each others conversation as well as callers. Has anyone experienced this? I am using Symposium 4.0 with NICE recording/monitoring.

N.S.
 
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sounds like a network problem. Contact your vendor. You might miss a patch.
 
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