Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Agents Cannot Get Calls Directly

Status
Not open for further replies.
PBXIL

PBXIL

Technical User
Jan 11, 2008
13
0
0
US
Hello All -

I have a call center setup and running great. I have one issue when the agents are logged in and in available status, they get queue calls but no one can call them directly?
 
Sort by date Sort by votes
Status
Not open for further replies.

Similar threads

Timbo50
  • Locked
  • Question
CM10 Calls Not being delivered forcing Agents into Aux
Replies
0
Views
48
Timbo50
Timbo50
afig
  • Locked
  • Question
Visual indicator for acd agents? 1
Replies
7
Views
85
afig
afig
rtsoi
  • Question
Remote Workers Can't Make Outgoing Calls
Replies
1
Views
93
avayaguy23
avayaguy23
Stinney
  • Locked
  • Question
Number of Concurrent Calls to 911
Replies
4
Views
98
phoneguy55
phoneguy55
Vidmine
  • Locked
  • Question
Block calls on DID 1
Replies
3
Views
98
Vidmine
Vidmine

Part and Inventory Search

Sponsor

Back
Top