Hi All,
Here's the problem I've run into..
We run a virtual environment for our users - specifically RDS. I have agents and Supervisors wanting to use the relevant software ie Agent Toolbar for the agents and the Supervisor software for the supervisors....
I can't provision both software packages on the same machine. If I deploy the Supervisor software then I have to create all my agents as supervisors and burn lots of supervisor licenses. If I deploy only the Agent software then I have to provison separate desktop machines (as we don't have a big virtual farm to dedicate a server to the supervisors...
Anyone got a work around? I can't believe that this hasn't been tried before or that Shoretel have missed a trick here.
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
Here's the problem I've run into..
We run a virtual environment for our users - specifically RDS. I have agents and Supervisors wanting to use the relevant software ie Agent Toolbar for the agents and the Supervisor software for the supervisors....
I can't provision both software packages on the same machine. If I deploy the Supervisor software then I have to create all my agents as supervisors and burn lots of supervisor licenses. If I deploy only the Agent software then I have to provison separate desktop machines (as we don't have a big virtual farm to dedicate a server to the supervisors...
Anyone got a work around? I can't believe that this hasn't been tried before or that Shoretel have missed a trick here.
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.