Agent - When on a DID call, second DID call goes straight to VM

[dmoore7648]

I have a group a agents who maintly take inbound DID calls, not queue calls. When they receive the second inbound DID call it goes straight to voicemail instead of ringing their second line. Anyone know how to fix this?

Thanks!

 

[SloTCMS30]

I would look at the second page of the station form on the right: Restrict Last Appearance? y/n

It the station has 2 line appearances, setting it to y will not allow the second call. Setting it to n will...

“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”

- Epicurus

 

[dmoore7648]

They have 3 so that wouldn't be it. Even though the calls are DID and not queue calls, do the queue they are assigned to need to be set for multiple call handeling?

 

[mattKnight]

Look at the coverage path - is it set to cover on active, rather than busy?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
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