Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Agent unable to login to chat on user interface

Status
Not open for further replies.

Bidemi

Vendor
Aug 10, 2016
48
NG
Agent unable to login to chat on user interface even though Chat settings has been done from Administrator account and necessary settings done according to Avaya document.
Please help!
 
Not much to go on there.

What does the CCUI log say?

"Trying is the first step to failure..." - Homer
 
The CCUI is showing Chatclient startup was successful.
When i login to "telephony" it appears in the log that it was successful but when i try to login to chat, there is nothing on the logs and the agent group for the chat is showing as if graded out,i am not able to click.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top