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Agent to Supervisor assignment

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johnjose

johnjose

Technical User
Nov 10, 2004
161
CZ
SCCS rel. 5.0
Recently I have assigned some existing Agents to a new Supervisor.
A part of Agents have in dAgentPerformance report assigned Supervisor : Reserved.
SurName Reserved, GivenName Reserved. As I have not such a supervisor created what does it mean ? I can see this problem in the report for first 3 days after the change and then for next days right supervisor is reported in the same report.
I would like to avoid this issue next time.

Thanks in advance for your tips,

jj
 
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