Agent to Skillset Assignments-Web Client

[jelding]

In the old SMI workbench world it was possible to allow a Supervisor the ability to make Agent to Skillset Assignments for only his/her own Agents. This was done throgh the setting View and Assign Own Agents Only in the Access class.

Can this functionality be mocked up with Web CLinet?

Thanks

 

[lretrievers]

Assignments" is a function in the web client. Instead of worrying about the Agent to Supervisor relationship, you just need to be sure that the partitions are set up correctly for the person who is going to make these assignments. Good news in the Web Client is that you can create a "reset" assignment to put everything back to the way it was originally.