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Agent Staffing

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charlise

charlise

Technical User
Oct 14, 2003
63
US
Does anyone know a way to get Agent staffing in Symposium?
 
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SkillsetStat and AgentBySkillsetStat views both have the field "TotalStaffedTime". The time is in number of seconds each agent was logged in and assigned to a perticular skillset.

Lenana.
 
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