I am changing a script that will look to see if a specific group of agents are available before queuing to the skillset. I have these agents in a variable and the script is written to look to see if any of these are idle, then queue to the skillset that these and other agents are in.
If I queue to an agent before queuing to skillset, how is that call pegged? I am looking to pegg that call to the skillset. I don't care about the agent pegging. I am just trying to seperate some calls out without creating another skillset.
If I queue to an agent before queuing to skillset, how is that call pegged? I am looking to pegg that call to the skillset. I don't care about the agent pegging. I am just trying to seperate some calls out without creating another skillset.
