LittleGremlins
Technical User
Agent receives a call on their in-calls key or DN key on a 2216. Caller is calling on their cell phone and needs to be transferred to the person on-call (typically a cell phone). The agent is able to hit the transfer key, dial the cell # of the on-call person but cannot connect the two parties.
The agent then tries to conference the two parties together, however, when the agent releases all are disconnected.
What do I need to be looking for?
The agent then tries to conference the two parties together, however, when the agent releases all are disconnected.
What do I need to be looking for?