Agent Set cannot transfer cell phone to cell phone

[LittleGremlins]

Agent receives a call on their in-calls key or DN key on a 2216. Caller is calling on their cell phone and needs to be transferred to the person on-call (typically a cell phone). The agent is able to hit the transfer key, dial the cell # of the on-call person but cannot connect the two parties.

The agent then tries to conference the two parties together, however, when the agent releases all are disconnected.

What do I need to be looking for?

 

[Nortellian]

look in phones cls setting. If under cls you see fttr than try adding cls fttc. Look at other phones can they do this feature. See how they are built.

 

[jamming1]

You need to set up trunk to trunk accessing. If your switch is connected to a DMS or another Nortel CO you can set it up for anti-tromboning.

 

[LittleGremlins]

Other agent sets can transfer cell phone call to another cell phone.

 

[Nortellian]

did you look at cls settings?

 

[LittleGremlins]

identical CLS.
The only difference is the NCOS, could this affect the TRN function?

 

[Nortellian]

In this case I don't think so because it sounds like the person is able to dial the number from there phone. You could chg there ncos and see if it fixes the problem. I don't mean to harp on the issue and it's only a guess but your sure the cls prompts where exactly the same.

 

[LittleGremlins]

Yes, the CLS is the same on each set.

 

[Nortellian]

I'm out of ideas. sorry

 

[coniglio]

if the person who does the conferencing drops off then the call will be dropped. someone from within your PBX has to remain on the call. FYI

 

[LittleGremlins]

I changed the NCOS to a lower NCOS, now both the transfer and conference work.

I had them set to an International NCOS, I have asked my maintenance provider to investigate as to why and to see if it can be changed. The agents do need to dial overseas on a daily basis.