Agent Scripting for emergency meetings 1

[SEDragon]

Does anyone have experience using script variables that if a specific agent is logged in then the script executes a set of commands? For example - if agent, xyz, is logged into the system then play a specific message and disconnect the caller but if that agent is not logged in then execute the rest of the script. We would like to put scripting in place that would allow a call center manager to log that agent in and have that script play a "meeting" message but then be able to log out that agent and have the script function as normal again. If someone is using scripting like this, what does it look like? thanks

 

[captaingadget]

It's quite simple really just put something like this at the begining of the script.

IF NOT LOGGED OUT AGENT xxxx THEN /* xxxx is the agent ID */

OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT meeting
END VOICE SESSION

DISCONNECT

END IF

This will test whether a particular agent is logged in. If it is, then it plays a message and disconnects. If the agent is not logged in the script simply goes to the "end if" and executes the rest of the script as normal.