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Agent Ring Once

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skaval24

skaval24

Vendor
Mar 9, 2010
78
ZM
Hi

I have everything working on IPOCC 10.1. Can do emails and chat fine. trouble is calls are only ringing once on the agents user/communicator app. I have change the ring time on the agent group and the topic but to no avail.

has anyone else come across this and what was the work around?

SKVL
 
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How about per agent their ring time in manager. No answer Time I believe.
 
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