Agent releases call 1

[bryanata]

Is there a report or field in the database which captures who released a call. If either the agent or the caller released the call. We are having a problem with short calls and if there is a report which reports such activity it would be a great help.


Thanks

 

[captaingadget]

There may be something in the call by call report, I cant be certain, but it may help.

You may need to set this up first so that it is reporting on the appropriate application.

If you haven't seen a call by call report before, beware, there is a lot of data.

 

[roadrunr92]

I don't think even the CBC reports on that...

You may want to consider some type of phone recording software and if a question of hang ups on the agent side of things occur, you can review what they are saying.

 

[Supernn]

In the CBC database you can see the call being released, not who dunnit...

 

[mattb025]

Call by Call will state "Released" when an agent hangs up
It will show "abonded " When the call hangs up before talking to agent.