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Agent Phone Issue

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CTarv

CTarv

Technical User
Aug 16, 2005
143
US
I have a remote agent using an I2050 at home. Whenever she is on an ACD call and her DN rings while she is on the call, the phone freezes and she has to restart to get the phone operational again. Is this a bandwidth issue or a system/programming issue?
 
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Sorry, should have mentioned I have a CS1K 5.5 and CC6.
 
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I tend to agree with you from what I've seen. This is the only user I have with this particular issue. Wasn't sure if someone had a similar issue in the past.
 
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