Hello!
All of my call center phones have a fixed dn programmed on key 3. I have this dn set as the agent's personal extension in SECC 3. This seems to work out ok, seeing that the agents have their own cell in the prison...er, cube in the call center...for now.
We are liable to expand any second beyond the capacity for each agent to have their own place and will have to start sharing.
My question(s) is/are this...
If I give the agents a dn on a phantom tn, SECC will acquire it, but how will it ring in on the phone....via the queue in calls key? This is especially important to know if the users float to other cubes and login on other phones.
My agents need to dial out to call others or make outside calls. Will the phone need a fixed dn, or can a key be programmed such that they will dial out on their phantom dn?
If a button can be programmed such that the extension will follow them regardless of where they log in, what is the moniker and params for the key?
I've scoured every word of the SECC and M1 documentation that I have (which is not much) and found nothing of use. Nothing like this was implemented before our call centers merged, so previous programming is of no use.
Here is a tn listing of one of our agent phones...
[tt]
DES 7504
TN 017 0 00 05
TYPE 2216
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 5
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS SRE FBD WTA LPR PUA MTD FND HTD DDS
MWD LMPN RMMD SMWD AAD IMD XHD IRA NIA OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
HUNT
LPK 0
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 4090 4 4190
AGN
01 NRD
02 MSB
03 SCR 5490 2 MARP
CPND
NAME Joseph X Blough [CC]
XPLN 27
DISPLAY_FMT FIRST,LAST
04
05 ASP
06 EMR
07
08 TRN
09 DWC 4090
10
11 HOT D 4 5599 5398 1
12 HOT D 4 5519 5399 1
13
14
15
DATE 30 APR 2008
[/tt]
Thanks!
Mike G., MCSE MCDBA CCNA
All of my call center phones have a fixed dn programmed on key 3. I have this dn set as the agent's personal extension in SECC 3. This seems to work out ok, seeing that the agents have their own cell in the prison...er, cube in the call center...for now.
We are liable to expand any second beyond the capacity for each agent to have their own place and will have to start sharing.
My question(s) is/are this...
If I give the agents a dn on a phantom tn, SECC will acquire it, but how will it ring in on the phone....via the queue in calls key? This is especially important to know if the users float to other cubes and login on other phones.
My agents need to dial out to call others or make outside calls. Will the phone need a fixed dn, or can a key be programmed such that they will dial out on their phantom dn?
If a button can be programmed such that the extension will follow them regardless of where they log in, what is the moniker and params for the key?
I've scoured every word of the SECC and M1 documentation that I have (which is not much) and found nothing of use. Nothing like this was implemented before our call centers merged, so previous programming is of no use.
Here is a tn listing of one of our agent phones...
[tt]
DES 7504
TN 017 0 00 05
TYPE 2216
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 5
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS SRE FBD WTA LPR PUA MTD FND HTD DDS
MWD LMPN RMMD SMWD AAD IMD XHD IRA NIA OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
HUNT
LPK 0
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 4090 4 4190
AGN
01 NRD
02 MSB
03 SCR 5490 2 MARP
CPND
NAME Joseph X Blough [CC]
XPLN 27
DISPLAY_FMT FIRST,LAST
04
05 ASP
06 EMR
07
08 TRN
09 DWC 4090
10
11 HOT D 4 5599 5398 1
12 HOT D 4 5519 5399 1
13
14
15
DATE 30 APR 2008
[/tt]
Thanks!
Mike G., MCSE MCDBA CCNA
