Agent performance report.. DN call and Conf out calls 1

[Imstillhere]

Agent Performance report

Table Name: dn calls/conf out/trans out

In the basic agent performance report... if a call comes in to the que and is answered then conferenced out, does that call count as 1 dn call AND one conf out call or just one conf out call?

Thank you... I looked through the "Reporting for Contact Center Setup and
Operations Guide" .. but i cant seem to find the answer...

 

[StanleySteamer]

Calls from the queue are answered on the In-Calls key (key 0), not on the DN key.
DN calls are calls that arrive to or originate from a DN on key on the phone - not the In-Calls key.
So a Conf out call is not considered a DN call at all in the reports.

 

[Utreg]

For reporting definitions, reference and pegging examples you can also take a look at the 'Historical Reporting and Data Dictionary' NN44400-710.

http://downloads.avaya.com/css/P8/documents/100167839