Agent order

[mnortman]

I have an end user asking me to change the "call rotation" on a split/skill. He wants agents to receive calls in specific order. They all have the skill, 86, as their primary. How and where do I set this order?

 

[montyzummer]

on the priorty level(or SL) on the agent form.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[AvayaTier3]

change hunt-group 86

go to Group Type: field and hit help
read the CM documentation to understand how each group type delivers calls to agents.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
Avaya. Too little or no help? Expensive?
For FAST switch support at bargain rates, give bsh a call.

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

change hunt-group 99                                            Page   1 of  60 
                                  HUNT GROUP

            Group Number: 99                               ACD? n
              Group Name: Messaging                      Queue? n
         Group Extension: 2011                          Vector? n
              Group Type: ucd-mia                Coverage Path:     
                      TN: 1          Night Service Destination:              
                     COR: 1                    MM Early Answer? n
           Security Code:               Local Agent Preference? n
 ISDN/SIP Caller Display:         

Help for Group Type:

circ          ddc           ead-loa       ead-mia       pad              (MORE) 
slm           ucd-loa       ucd-mia

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
Avaya. Too little or no help? Expensive?
For FAST switch support at bargain rates, give bsh a call.

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]