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Agent on outbound call

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ashwebster

ashwebster

Instructor
Jan 29, 2007
37
GB
hi,

i have a question reqarding agents which make an outbound call whilst in the available state. I was under the impression that if an agent made an outbound call this wouldn't change their queue position however my client believes this is pushing the agent to the back of the queue.

Could anyone clarify the position of the agent if they have made an outbound call whilst in available?

thanks

Apple Tree Education specialising in Avaya and Cisco IPT Training
 
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