Agent on 3904 taking calls in Q 1

[resorttech12]

Hope the gurus can throw some enlightenment at me on this one. Pretty sure it's a phone set issue, as they are all built in Symposium and acquired. I need her to be able to login and be presented calls. 4.5 with secc 4.2.

Below, I have a group agent on a 3904 who is willing to take some calls from the main Q's when they are busy. The 3905 set is a standard agent.

What do I need to do to be able to let her take calls in the Q, 1300?

REQ: prtTYPE: 3904TN 19 1DATE PAGE DES
DES 026679
TN 019 0 00 01
TYPE 3904
CDEN 8D
CUST 0
FDN 7999
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
RCO 0
EFD 7999
HUNT 7999
EHT 7999
LHK 2
LPK 0
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 1300 0 1315
AGN
01 SCR 6679 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 1786 0 MARP
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
03 ACNT
04 ADL 16 6063
05 ADL 16
06 ADL 16 1007
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16 MWK 7999
17 TRN
18 AO6
19 CFW 16 7999
20
21
22
23 SCC 0343
24
25
26
27
28
29
30
31
DATE 17 AUG 2005


NACT REQ: REQ PRT
TYPE: 3905TN 19 0DATE PAGE DES
DES 022280
TN 019 0 00 00
TYPE 3905
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FND HTD TDD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTA CLBD AUTU
GPUD DPUD DNDA CFXA ARHA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
EFD
HUNT
EHT
LPK 0
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 1300 0 1307
AGN
01 SCR 2280 0 MARP
CPND
NAME
XPLN 13
DISPLAY_FMT FIRST,LAST
02 ACNT
03 ADL 16
04 TRC
05 ADL 16
06 ADL 16 7999
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 7999
20
21
22
23 SCC 0349
24
25
26
27
28
29
30
31
DATE 6 MAR 2007

Thanks for any help.

mk

 

[sandyml]

You don't need to do anything to the phones, youneed to add the skillset to the agent (in SECC).

 

[resorttech12]

The agent in question was already an agent for the main Q, she just moved positions and doesn't normally take those calls now.
She can't seem to get to where she would put in her login. Thought maybe I was missing programming on a button.
Thanks.
mk

 

[pronei]

You will need to change key 4 to NRD and key 5 to MSB

 

[pronei]

or teach her to use her shift key to log out or go not ready.

 

[resorttech12]

LOL. Okay, before I admit to this, I need to clarify that I don't really work with the call center stuff that much. AND the girls couldn't remember this simple process either.

As easy as actually lifting the handset and hitting the Q key.

Are you kidding me?

Thanks for the suggestion Pronei, and the * for you.

mk