Agent not ready timeout v/s manual not ready timeout 1

[CRIMobile]

When adding a Call Center Agent there are 2 prompts that are confusing me "not ready timeout" and "manual not ready timeout". I have read the description of each but still am not getting it. Could someone give me a short description of an example of what these 2 fields are doing?

 

[gberger]

The "not ready timeout" is used for agent that forget to remove themself from "not ready", after a specific timeout they are back in the queue in a ready status.

 

[CRIMobile]

Thanks but if "Not ready timeout" is that then what is the difference in the "Manual not ready" prompt?

 

[DBrewsky]

If an Agent misses a call, they can either be Logged Out or placed in Not Ready status, hence the "Not Ready timeout".

If an Agent can manually use the "Not Ready" feature, hence the "Manual Not Ready" timeout.

--DB

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