Agent not appearing in Contact Center Client.

[hhallett]

I have an Agent that is programmed into (and assigned queues in) our 3300, properly appears in Yoursite Explorer, but does not show up in Contact Center Client at all.

I added 4 agents the other day and the other 3 show up properly in all 3 places. What am I missing?

Respectfully.
Harry Hallett
Telecommunication Systems Technician
The Queen Mary Hotel

 

[sarond]

Is this employee/agent assigned a valid license?
Normally that is the only thing that stops them appearing i realtime.