Agent Log out?

[brewerdude]

I have been asked to find if it was possible to log an agent out after many hours of inactivity (we're using Symposium 4.0). I was under the impression that the only way to log an agent out was with the return to queue function. If there's anything else out there that can do this, I'd sure like to find out.

thanks.

 

[pdulfo]

It doesnt help to cross post. Check the reponse in the Symposium area.

 

[janaya]

is there a dedicated Symposium forum. I just thought it was a Meridian Forum?

As far as logging out after inactivity. No go. You have to manually log in and manually log out.

Why? Is someone going home and not logging out?

 

[pdulfo]

I posted this repy in the Nortel:Symposium thread:



Depends on how you have your agents set up. If the calls are forced then you are out of luck.

If they are configed so they have a time delay then they can be set to either go busy if not answered or logged out.

Look at Call Presentation Class. You can set amount of time call will ring at agent before returning to the queue. You also have the option of making agent Not ready or log out.

Make sure that the skill set/ queueu is set ofr oldest call to ensure that the caller is not put at the back of the queueu when returned.

PDS