Agent Log out

[brewerdude]

I've been asked to discover if an agent can be logged out of Symposium after many hours of inactivity. I'm pretty sure the only option is to use the return to queue feature.

Is there something in Symposium that will let me do this?

 

[pdulfo]

Depends on how you have your agents set up. If the calls are forced then you are out of luck.

If they are configed so they have a time delay then they can be set to either go busy if not answered or logged out.

Look at Call Presentation Class. You can set amount of time call will ring at agent before returning to the queue. You also have the option of making agent Not ready or log out.

Make sure that the skill set/ queueu is set ofr oldest call to ensure that the caller is not put at the back of the queueu when returned.

PDS