Agent Licenses in Rel 6 1

[Milesprower]

the historical parameter page is slightly changed in Rel 6 and I cannot find any printed documentation on it. The administrators guide now references the upload tool and on-line help (instead of showing the actual screen shots).

My customer is asking me how many agent licenses she has. I told her to look at her historical parameters page, but it now has these entries: Agent Positions (which says 3350 - probably the theoretical maximum) and Configured Value which is set at 200. Does the historical parameters page show the actual number of licenses anymore?

 

[lretrievers]

Licensing is different on Contact Center 6; You would need to go to the server that has your licensing on it (most likely your CCMS) and look at what used to be called the Feature Report (I do believe it is still the same name) and check your licensing there.