Agent ID resets station

[dmthames]

Hello,

I have an issue with one agent id...it resets the 4621 base station when it logs in. The issue will follow the agent id around to different phones as well. Only thing new is fw 2.83, but it only seems to happen to this one agent.

I'm not seeing any info on support.avaya or on other boards related to this...anyone else seen it?

 

[lopes1211]

So what's different about the ID? Is it set to auto-answer when the phone doesn't have a headset button active?

-CL

 

[dmthames]

the agent was created using a template that his whole team was created with, as was the station. there's nothing different as far as i can tell.

it's definately associated with the agent as the reset action will follow the agent...it happens when i log it into my phone.

the only thing new is a recent upgrade to fw 2.83

 

[dmthames]

for those of you keeping score at home...

this issue appears to be related to the number of skill assignments that an agent has. what i'm seeing is once an agent has 11 or more skills, it'll reboot a 4621 with fw 2.8.3, when it's logged in.

i've called it into avaya for verification, but if anyone can try it out i'd love to hear the results.

we're on 3.1.2.632.1 with patch 14852. was hoping that patch would take care of it, but that's not the case.

 

[BIS]

dmthaames,

I am on R013x.01.1.628.7 but I have experienced similar issues with fw 2.83. Never found a solution, all our BP could say was that there was a compatibility issue...

The phones (4610s and 4622s) would reboot on login - or in some cases completely freeze up.

I have since reverted to an earlier firmware, hoping that the next release will fix this.

Let us know if you have any more news.

 

[Tich124]

Just to add to the above,with software 3.1.4 and firmware 2.83 on the 4621 phones had a problem with the agents logging in would reset the phone but then would still work,what i found was all agents had 18 skills running from 200/1 and 201/6 to 217/6 as skill/level . The work around was adding a training skill 3/6 in the first line and move skill 200/1 to line 218 , does not work the other way around,don't know if this helps at all