Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Agent ID or Position ID Login

Status
Not open for further replies.

rookie13

Technical User
Nov 2, 2006
107
US
How do I know whether I have ACD agent ID or Position ID login? This question came up and I don't know the answer. I know when the agents login they have to enter their login ID. Does this mean we have ACD agent ID login? Sorry Im confuse.
 
LD23 print ADS or SCB - look at the AID prompt, if yes you're set for agent ID - no is position ID.

An easy way to determine that without accessing the PBX is when using agent ID, you're prompted to enter an ID to login. using position ID, you just login by hitting the Incalls key then #
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top