How do I know whether I have ACD agent ID or Position ID login? This question came up and I don't know the answer. I know when the agents login they have to enter their login ID. Does this mean we have ACD agent ID login? Sorry Im confuse.
LD23 print ADS or SCB - look at the AID prompt, if yes you're set for agent ID - no is position ID.
An easy way to determine that without accessing the PBX is when using agent ID, you're prompted to enter an ID to login. using position ID, you just login by hitting the Incalls key then #
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