Agent Group not updating to YourSite Explorer.

[hhallett]

The company I work for has a Mitel 3300 and uses CCM for its Call Center reporting. I built a new queue and Agent Group, tested the queue to make sure it works correctly (it does), and updated YourSite Explorer (several times).

The queue data transferred properly but the Agent Group doesn't appear in YourSite Explorer and I've reached the limit of what I know to look for in troubleshooting this. I'm looking for suggestions on how I should proceed.

Respectfully.
Harry Hallett
Telecommunication Systems Technician
The Queen Mary Hotel

 

[Waldosworld]

Check your sync for errors.
Running the sync multiple times will not correct invalid data.
When you checked the new queue programmed does it have a member assigned (agent group)?

 

[hhallett]

Thanks, I'll try this when I get back to work. And yes, it has an Agent Group assigned. There are no agents, though. The queue is meant to stay in-house just long enough to register the call (about 5 seconds) on the queue report before sending it off to an outside Call Center. This is the only one of our queues set up this way because it is for a seasonal event.

Respectfully.
Harry Hallett
Telecommunication Systems Technician
The Queen Mary Hotel

 

[Billz66]

its really a god awful product , i would just add in in manually and get back to your life

If I never did anything I'd never done before , I'd never do anything.....