Agent Greeting

[Tritonv10]

I am getting complaints of a message "your session cannot be completed" being heard (before the proper greeting plays)by the originating party, when calls are tranferred between departments (via a CDN).

Has anyone run into this?

We have an opt 81C, A.G. 2.0 ver.3.0.6, Symposium 4.2

 

[johnpoole]

look at the froa in the acd group, something is trying to send to call to a ran. 80 percent sure on this one, do a trace

john poole
bellsouth business
columbia,sc