Agent gets queue calls while on DN call

[glarkin]

We've had SCCS 4.2 since last September and since then, every one in a while, some of my agents will get disconnected from a DN call and have a queue call forced to them. Occasionally they also experience having queue calls presented to them while the NOT READY key was activated. It's very sporadic and we can go weeks or months without an incident and then have several in one day. Our 81c is on the latest release and our SCCS server should have all the latest PEPs. Has anyone else heard of this happening? My next step is to contact our vendor, but in the past they've been clueless about this issue. We have a second site (not networked but with the same hareware and software) and they experience it as well. Thanks,

Greg

 

[ErwinStevanus]

Greg,

Any error messages on the Symposium Alarm Monitor?
Also, any error messages on the PABX?

 

[glarkin]

No, no error messages on the alarm monitor or the PBX. I've even sifted through the call-by-call data looking for the calls in question and they just show up as a call queued to the agent.