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Agent gets auto-logged out
- Thread starter flopeedo
- Start date
avAyATEKky
MIS
what phone type? If it has no headset it will also kick you out. Also what is the Auto answer set to on the station and agent ID?
Today Makes Tomorrow
Today Makes Tomorrow
AvayaTier3
Technical User
Agents appear to have difficulty logging into split / skill
Auto Answer feature should be turned on only for agents and stations without a
handset. (i.e. Callmaster voice terminals)
agent setting for Auto Answer: acd, all, none, station (if Expert Agent)
station setting for Auto Answer: acd, all, icom, none
This turns off ringing and instead user will get ziptone on incoming calls.
This is for headset type phones only to provide zip tone on incoming calls.
Turning this field on will allow a station or agent to login, get confirmation
tone, and upon hangup of the voice terminal handset, agent will be logged off of
the station it just logged in to. This will work for voice terminals with both a
handset and headset. Just do not hang up the handset until you want to logout.
This is working as designed.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
Auto Answer feature should be turned on only for agents and stations without a
handset. (i.e. Callmaster voice terminals)
agent setting for Auto Answer: acd, all, none, station (if Expert Agent)
station setting for Auto Answer: acd, all, icom, none
This turns off ringing and instead user will get ziptone on incoming calls.
This is for headset type phones only to provide zip tone on incoming calls.
Turning this field on will allow a station or agent to login, get confirmation
tone, and upon hangup of the voice terminal handset, agent will be logged off of
the station it just logged in to. This will work for voice terminals with both a
handset and headset. Just do not hang up the handset until you want to logout.
This is working as designed.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
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