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Agent gets auto-logged out

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flopeedo

Programmer
Sep 30, 2011
23
US
I have created my FAC 5001, I then enter my agent-id and it beeps three times and the aux-work lights up for about 10 seconds, and then it seems my agent isn't logged in anymore. Any ideas of what step I am missing, or what I am doing wrong?
 
Are you in telecommuter mode? The system will log you out if it can't call you on your telecommuter number.
 
what phone type? If it has no headset it will also kick you out. Also what is the Auto answer set to on the station and agent ID?

Today Makes Tomorrow
 
Agents appear to have difficulty logging into split / skill

Auto Answer feature should be turned on only for agents and stations without a
handset. (i.e. Callmaster voice terminals)

agent setting for Auto Answer: acd, all, none, station (if Expert Agent)
station setting for Auto Answer: acd, all, icom, none

This turns off ringing and instead user will get ziptone on incoming calls.
This is for headset type phones only to provide zip tone on incoming calls.

Turning this field on will allow a station or agent to login, get confirmation
tone, and upon hangup of the voice terminal handset, agent will be logged off of
the station it just logged in to. This will work for voice terminals with both a
handset and headset. Just do not hang up the handset until you want to logout.

This is working as designed.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
 
It was the auto-login setting. Its now working. Thank you everyone.
 
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