Hi Experts,
I have a case in one of our sites where agents receive calls within the same skill even when they are already talking to a customer. I double-checked the hunt group configuration and saw that multiple call handling is disabled. Are there any other configs I need to check?
I have a case in one of our sites where agents receive calls within the same skill even when they are already talking to a customer. I double-checked the hunt group configuration and saw that multiple call handling is disabled. Are there any other configs I need to check?