Agent forwarding to a 8434D station

[7532]

We are using an application called Kronos for Touch Time. There is a DS1 card with ph type 8434D+. Agents are then configured with a skill set and each agent is forwarded to a station. So when I status the agent I see it CF to the station. Well one agent has somehow become unforwarded and for the life of me I cannot find a way to forward this agent to the particular station. Please help!

 

[steeltown89]

change agent

1st page, port extension = extension of the 8434

AAS = y

(Auto Available Split/Skill)

 

[7532]

Tried that however the setting of AAS has to match the hunt setting and if I change the hunt I have to log off all the logical agents. There are abt 48 agents and this is a production environment for time keeping. Is there any other way? The guy who programmed this has left. Thanks

 

[SF0751]

Use the FAC for remote call forwarding.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[7532]

That does not work.(it gives me a reorder tone) as you cannot forward (remotely or with the *2 option)an agent to a digital station. Thanks though still trying...

 

[SF0751]

Is the agent forwarded-to or logged onto the station?
Have you tried a busy/release of the station?

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[7532]

The agent shows in a logged on state and when you status it shows as a CF to the digital extension.