Agent does not hear beep for call force.

[Latvia1]

I have one agent not getting a warning beep for the call force. I have narrowed this down to the agent log in ID. No equipent issues. I was told the beep is programmed by que not agent. Sounds like a agent issue, I just cant find where. Thanks

 

[Utreg]

In general the warning beep is setup via the flexable tones and cadances; "ACD Call Force Tone" in LD 56. Prompt ACFT, XON

But if there is only 1 agent not hearing the tone I think it is related to the phone set.
Try looking at the phone 'Menu'; 'Volume Adjustment' or is is headset setup related? Compare these settings to other phones is my advise.

 

[Latvia1]

Utreg, thank you for your reponse. I thougt it was an equipment issues also at the time, but it is not a equpment issue. I had the agent login with another ID and the warning beep works with her equpment. If she uses her agent login id again, she does not receive a beep. So somehow it is a agent login ID issue. I could trying deleting her iD and rebuilding but I thought I ask here. Thanks

 

[sandyml]

Is call force working with one ID but not the other? Also, take a look at the agent profile in CCMS/Symposium (I am assuming this is your environment); see if there is a "Default ACD" set on one of those profiles.