Everything has been running fine since our upgrade to RCC .050, but now after just a couple of days, we are seeing that under the "Real Time Details" -> "Agent Detail" monitor screen, the "Answered Call Center Calls"
-> "Day" column is not resetting back to 0. Once an agent logs in first thing in the morning, it immediately shows they already handled over 100 calls for the day. Not a big deal, just wanted to see if anyone else experienced this and found a solution.
-> "Day" column is not resetting back to 0. Once an agent logs in first thing in the morning, it immediately shows they already handled over 100 calls for the day. Not a big deal, just wanted to see if anyone else experienced this and found a solution.
