Agent Desktop with IP Communicator on CM4.1

[Neily]

Hello,

Firstly I don't know what version of IPCC we are running. How can I tell?

CallManager is v4.1 (according to ccmadmin!).

We are using IP Communicator v1.1.5.0 with Cisco Agent Desktop CAD/CSD Product Suite Version 4.5.7.4 (Enhanced Version) [JTAPI 2.1(2.3) Release] - from about box.

The majority of people in our company are using IP Communicator, but there are some who use 79xx series phones. This problem doesn't occur with the 79xx phones.

Those using the IP Communicator experience constant phone failure, where it freezes and the agent then logs out.

This can happen at anytime and occurs during calls, when checking voicemail (just by clicking envelope button).

Some users experience this behaviour 5/6 times a day whilst others may get it once or never. It has happenned to every use more than once, but nobody seems to have any idea.

To me it seems the IP Com, is dropping connection to the servers causing the agent to log out, but not sure what the freezes are all about!

Can anyone shed any sort of light on this problem???

THANKS