Mar 3, 2022 #1 Dammy12 Technical User Mar 12, 2019 34 CA Hello, ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset. If no calls, Agent desktop does not automatically go on Not ready. Please what can i do to resolve this issue? Thanks in advance.
Hello, ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset. If no calls, Agent desktop does not automatically go on Not ready. Please what can i do to resolve this issue? Thanks in advance.