Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Agent Desktop going on "Not Ready" automatically

Status
Not open for further replies.

Dammy12

Technical User
Mar 12, 2019
34
CA
Hello,

ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset.

If no calls, Agent desktop does not automatically go on Not ready.

Please what can i do to resolve this issue?

Thanks in advance.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top