Agent Desktop Display Stuck Logging in on Windows 7

[underwoj]

I'm trying to get Nortel Agent Desktop Displays 06.00.011.00 working on Windows 7 and know it's not supported. Seems that on Windows 7 it gets stuck at "Logging in to Contact Center Manager Administration server '...', please wait." We recently had to switch Cores on our Network and thinking this might have done something with the Mulitcast that CCMA needs for ADD to work. Does anyone know what I need to tell my Network guys to see for the Multi-casting for this?

BTW - this WAS working with Win 7 machines prior to this network outage/Core switch over.

thanks
Robert

 

[underwoj]

also - how do I check the Multicast setting on the server and our network?

 

[yyrkroon]

The easiest way to check for multicast is launch a RTD session on the server - if it works there and not out on the network - multicast isn't reaching the rest of the subnet. Or plug a laptop into the same subnet as the server and launch a RTD session from there. Just make sure the RTD is showing M and not a C on the connection info of the RTD.

 

[underwoj]

ugh - my RTD is showing a 'U' - for Unicast? That means Multicast isn't setup on our network?

 

[yyrkroon]

Yep, either not on the network or on the server itself.

Access the server and go to Start, Program, Avaya, contact center, manager adminstration, configuration - launch configurtion, look at the RTR registry, it should be checked for Multi and Unicast, if not correct it, also verify your receive and send address.

Verify that it work locally, then you can go point the finger at the network folks.

 

[DFKSydney]

With your Core switch.... did that mean that you have added an additional routing step? Multicast is setup for a maximum number of steps. If you exceed this, then just like TTL.... the packets die.