Agent Configuration Validation Tool

[admindsi]

thread959-1728936
thread959-1728936

Hi everyone,

The Contact Center has sent us an alert containing the next text:

Action: Run RCW/CCMA report using view dbo.UserValidationStatus & run Agent Configuration Validation Tool to fix affected agent data.

Please someone can explain us how to use the Agent Configuration Validation Tool or the Avaya user manual we have to look for?

Thanks.

 

[admindsi]

Finally I found the Tool at "D:\agent_configuration_validation_tool-1.0.15\agent_configuration_validation_tool" and instructions on how to use it.

Thanks anyway.