Agent Can Login On One Phone But Not Another

[rtsoi]

I can't login to the Call Center on my extn but I can on another.

I've tried and failed on multiple types of phones, multiple Agent IDs.

I tried it on my extn, 1111, and it fails no matter which set.

I thought it was x1111 being programmed in off pbx telephone station mapping but extn 2222 is also optsm and works.

x2222 is on SIP and the others are not.

I keep getting denial event 1382.

 

[dialtonebone]

Is your SIP device a "CC" model?

 

[rtsoi]

Yes