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agent call log

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yasle

yasle

Technical User
Nov 25, 2014
1
GB
Hello,

one of my extensions cannot login to contact centre, I have checked the config and every thing looks good. Could you please advise where i can see the call log so i can figure it out what is the error.
 
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Have you confirmed that the instrument ID is in the ICM as a Device Target?
Have you confirmed that the agent ID has been configured in the ICM?
Have you confirmed that the agent attempting to log in is actually logging in correctly?


no matter where you go, there you are.
"This participation is personal and does not represent the United States Census Bureau." They make me say this.
 
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What error? What version and flavor of contact center?

Certifications:
A+
Network+
CCENT
CCNA Voice
 
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