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Agent call by call report Symposium 5.0

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Imstillhere

IS-IT--Management
Jun 6, 2008
334
US
Does anyone know of a report that will give a detailed accounting of a paticular agents call by call duration. We have a call by call report, but it does not allow to change paramaters and gives every call from every agent which could take days to go through.
 
Sorry to bother you..I found it.
The report is found under historical reports..
then its
Skillset by Agent performance
 
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