Agent Busy Indicators

[ncphoneman]

Is it possible to have busy indicators for logged-in agents?

Currently running S8710 with CM 3.0.

If I set a busy indicator for an agent, it will flash when the agent is calling me, but will not light solid when the agent is on a call.

Any help would be greatly appreciated!

 

[98Converter]

This is according to Avaya CM Feature Description:

Use the Busy Indicator feature to provide multiappearance telephone users and attendants with
a visual indicator of the busy or the idle status of one of the following system resources:

? An extension number
? A trunk group
? A terminating extension group (TEG)
? A hunt group, either direct department calling (DDC) or uniform call distribution (UCD)
? Any loudspeaker paging zone, including all zones

Maybe someone has a work around....

Thanks,
CJH

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