Agent Auto log-out

[MiguelBain]

I am running Comm.Man 2.2 with 4610 ip phones. Random cases of agents automatically being logged-out from the phones coming from Aux mode.What may cause this scenarios?HELP PLEASE!

 

[dufus2506]

If the phone is disconnected for any reason, the system will log out the station.

If they're using headsets, and switch to handset mode, that involves a "hangup" procedure in the phone which can cause a log-out in 9600 type phones. See if it's the same with 4610s.

Ask the agents if they're picking up handsets at all when they're being logged out.

Carpe dialem! (Seize the line!)

 

[MiguelBain]

thanx man.no,they switch to AUX mode for breaks or whatever reason that they left their workstation.they are not using the phones when they are logged-out.if they lost connectivity to server,the phones should restart right?since it will look for another call server (discovering mode). then they will notice it if ever.

thanx again man

 

[dufus2506]

The only other thing I can think of is, the forced logout time. It's on the agent login ID (first page) in versions 5.1 and up.

Any one set that in your system?

Carpe dialem! (Seize the line!)