Agent Auto Answer - Can't log in

[Bonzo19]

Hello -
I'm trying to implement Auto Answer for ACD calls. Per Avaya recommendation I turned on Auto Answer for ACD calls on the Agent's profile, not on the phone. It's a 9611 phone by the way. I set Auto Answer on agent to ACD. She can log in at her phone, but it logs her right out again. I did ask her to check that her headset was connected and activated. what am I missing?
Thank you!

 

[kyle555]

################### CALL CENTER SETTINGS #################
##
## HEADSYS specifies whether the telephone will go on-hook if the headset is active
## when a Disconnect message is received.
## Value Operation
## 0 The telephone will go on-hook if a Disconnect message is received when the headset is active
## 1 Disconnect messages are ignored when the headset is active
## Note: a value of 2 has the same effect as a value of 0, and
## a value of 3 has the same effect as a value of 1.
## This parameter is supported by:
## 96x1 H.323 R6.2.1 and later (the default value is 0 unless the value
## of CALLCTRSTAT is set to 1, in which case the default value is 1)
## 96x1 H.323 R6.1 and R6.2 ignore this parameter, and will ignore Disconnect messages
## if the user is logged in as a call center agent. If the user is not logged in
## as a call center agent, the telephone will go on-hook if a Disconnect message
## is received when the headset is active.
## 96x1 H.323 releases prior to R6.1 (the default value is 1)
## 96x1 SIP R6.4 and later (the default value is 0)
## 96x1 SIP R6.0 and later up to R6.4 (not included) (the default value is 1)
## 96x0 H.323 R1.2 and later (the default value is 1)
## 96x0 SIP R1.0 and later (the default value is 1)
## SET HEADSYS 0